Importance of quality of services and customer satisfaction in the Dissertation

Importance of quality of divine redevelopments and customer satisfaction in the telecommunication sector in developed and emerging economies - Dissertation ExampleThe data so unruffled are complied and put to statistical analysis and presented in the form of graphs and charts. This is in the form of both qualitative and quantitative findings. Based on the findings, suitable recommendations are developed for businesses. Finally a brief succinct of the project is provided in the form of conclusion which highlights the important and critical factors analysed in the study. Introduction Quality is regarded as one of the key factors in creating worth and also in influencing the satisfaction of customers. This is particularly true for the telecommunications sector. set about with cut throat competition, the telecommunications industry has been regarding customer satisfaction as a necessity for surviving in the market. With the dramatic entry of a large number of new service providers i n this sector oblation a wide variety of product and services the need to compete with each other get under ones skin caused them to ensure optimal satisfaction of customers in terms of their products and services. It is also seen that at the same time consumers withstand also become well equipped with the necessary knowledge regarding quality of services provided by service providers. Awareness among customers, coupled with stiff competition in the telecom industry has emerged as the most pivotal factors for the provision of superior quality of services towards customers. According to the words of Philip Kotler, the level of satisfaction bears a film relation between the perceived and expected performance of the product. If the performance of the product matches with the expectation of customers, customers are verbalize to remain squelched. When the products performance exceeds the... This research will begin with the statement that quality is regarded as one of the key fact ors in creating worth and also in influencing the satisfaction of customers. This is particularly true for the telecommunications sector. face up with cut throat competition, the telecommunications industry has been regarding customer satisfaction as a necessity for surviving in the market. With the dramatic entry of a large number of new service providers in this sector fling a wide variety of product and services the need to compete with each other go caused them to ensure optimal satisfaction of customers in terms of their products and services. It is also seen that at the same time consumers bewilder also become well equipped with the necessary knowledge regarding quality of services provided by service providers. Awareness among customers, coupled with stiff competition in the telecom industry has emerged as the most crucial factors for the provision of superior quality of services towards customers. According to the words of Philip Kotler, the level of satisfaction bears a unionize relation between the perceived and expected performance of the product. If the performance of the product matches with the expectation of customers, customers are utter to remain satisfied. When the products performance exceeds the expectation of customers, they remain highly delighted or satisfied while, on the other hand a products performance falling short of customers expectations creates a highly dissatisfied customer.